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Could you provide Historic Environment Scotland (HES) with a modern, functionally rich and adaptable ticketing system?

Historic Environment Scotland (HES) has published a Prior Information Notice (PIN) for initial Market Research and Engagement purposes.

Commercial Ticketing and Retail Systems

Historic Environment Scotland (HES) has a requirement for a modern, functionally rich and adaptable ticketing system to take our visitor business to the next level. HES has a varied estate of sites, each with their own slightly different requirements; some are predominantly pre-booked, while many rely on walk-up ticketing.

HES also sells afternoon teas, events tickets and multi-site passes. A new ticketing system must provide a first-class seamless process for online ticket transactions, along with intuitive point of sale and back-office processes that enables first class customer service and booking management.

The following headline areas are within the scope of this ticketing system tender.

- Online ticketing

- Walk-up ticketing

- Ticket collection kiosks

- Travel Trade booking management

- Explorer Passes

- Education bookings

- Admissions Gift Aid Management

- Membership

- Integration to Microsoft Dynamics 365, our primary membership & CRM System

- Access control for ticket validation

- Payment gateway integrations

- Interface (file export) to Oracle Fusion

- Reporting

The contract is divided into lots and HES reserves the right to award contracts combining the following lots or groups of lots: Lots 1 and 2. 

HES plans to conduct further market engagement with the suppliers that note interest in this opportunity by holding a supplier engagement day at Edinburgh Castle on 8th April 2025. As such, all interested parties must register their interest, and confirm their attendance at the open day, no later than 5pm on 2nd April 2025.

To confirm your place please record your interest in this PIN and contact HES with the details provided in this notice and the attached document. Please note, there will be a maximum of two individuals per supplier for the open day. Further details can be found in the document attached  to the notice.

While HES has indicated at this time that the contract is envisaged to be split into lots, this will be confirmed in future notices and HES reserves the right to alter that approach.

Estimated date of publication of the contract notice is 12/05/2025

Support available from the Supplier Development Programme (SDP)

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